Refund Policy
Last updated: 28 October 2026
Access to The Parlourist starts as soon as you join or buy, so refunds are only given in the cases below. This policy sets out the few cases where the law or our Terms & Conditions require one. It does not affect your legal rights as a consumer.
The Parlourist is a trading name of Nils Dekeersmaeker Ltd, registered in England and Wales under company number 14521302.
1. Memberships
Membership fees are non-refundable. Your access to our Lounges, member directory and calendars starts the moment you join, so we do not refund monthly or yearly fees, including for any unused part of a billing period.
You can cancel at any time by emailing contact@parlourist.com or, where available, from your account. Cancelling stops your next renewal, and your access continues until the end of the period you have paid for.
2. Digital products
Our digital products, such as our guides and social calendars, are delivered as soon as you buy, so they are non-refundable. When you accept our Terms & Conditions at checkout, you ask for immediate access and acknowledge that you lose your 14-day right to cancel once access begins. If a product renews automatically, you can cancel before its next renewal.
3. When a refund is given
We only give a refund in these cases:
-
If we decline your application. If you have already paid, we refund you in full.
-
If you are a UK or EU consumer and cancel a membership within 14 days of joining. The law gives you this right. Because your membership starts straight away at your request, we refund only what you paid less a proportionate amount for the days of access you had before you told us you were cancelling. This does not apply to business customers or to digital products.
-
If we end your membership on 30 days' notice, or significantly reduce what your plan includes. We refund the unused part of your paid period.
-
If a digital product is faulty or not as described. We will fix or replace it first, and refund you only where your consumer rights require it.
We do not give refunds if we remove you for breaking our Terms & Conditions or Code of Conduct, or because your presence puts others at risk.
4. Events
We do not sell tickets to events. Refunds for any event you attend are handled by its organiser under their own terms.
5. How to request a refund
If one of the cases in section 3 applies, email contact@parlourist.com with your name, the email address you used to buy, your order number if you have one, and the reason for your request. We will pay any refund due within 14 days of your request, to your original payment method. Refunds are made in US dollars, so the amount you receive may differ slightly from what you paid because of exchange rates or your card issuer's fees. Any refund includes the VAT you paid on the refunded amount.
6. Contact us
Nils Dekeersmaeker Ltd, trading as The Parlourist
71 Hillgate Place, London, W8 7SS, United Kingdom